Support & Service
Fast, reliable, and expert assistance to ensure the optimal performance and longevity of your analytical instruments.
Have a Question or Facing a Technical Issue?
Chemlys is dedicated to resolving your challenges quickly and efficiently. Whether you need technical troubleshooting or after-sales service, our gas analysis experts are committed to delivering high-quality support every day.
Service and Assistance Built on Trust
The Chemlys approach is founded on a relationship of trust and proximity with our customers, close collaboration with our suppliers, and a long-term commitment to providing robust and durable analytical solutions.
How to Request Technical Assistance?
Access the Digital Portal
Have a question or suspect an equipment malfunction? Click here to access the Chemlys Digital Portal.
Submit a Support Form
Fill out the assistance request form. Please describe the encountered issues in as much detail as possible.
Fast Processing (Under 24 Hours)
Your request will be reviewed by a member of our technical team within an average of 24 hours. Our experts will work closely with you to accurately identify and troubleshoot the malfunction.
RMA and Equipment Return
Technical Support & After-Sales Service
Backed by extensive expertise in gas analysis, Chemlys provides top-tier after-sales service and precision component-level repairs.
Extensive Spare Parts Inventory: To guarantee maximum responsiveness and minimize your downtime, we maintain a large, on-site stock of spare parts.
Official European Repair Center: Thanks to our high level of expertise and comprehensive inventory, we are the designated European Repair Center for Micro GC Fusion and Micro GC 3000 systems.
Sampling Components: We also keep a wide variety of sampling elements in stock to meet your immediate analytical needs.
Tailored Support Solutions
Tailored Service Agreements
We offer a range of flexible support plans designed to optimize your day-to-day use of Micro GC Fusion® and custom GC Solutions. Our maintenance contracts are strictly aligned with your specific operational requirements to ensure maximum instrument uptime.
Training & Skill Development
Benefit from expert guidance to elevate your team's proficiency in gas analysis. Our training programs are designed to help you gain full autonomy, allowing you to independently optimize and evolve your analytical processes.
Chromatograph Rental Services
We provide flexible gas chromatograph rentals tailored for short-term needs, specific analysis campaigns, or proof-of-concept testing. Renting our equipment is the ideal way to test the technology and validate the feasibility of your analytical requirements before making a long-term investment.
Frequently Asked Questions
Technical Support
Why Choose Our Digital Technical Support?
Have questions about your chromatograms? Need assistance configuring your analyzer's parameters?
Through our Digital platform, we provide personalized support explicitly tailored to your specific analytical applications.
Tailored Solutions
Our team makes it a priority to truly understand your operations. We always take into account the specifics of your gas analysis applications and your operational constraints.
This ensures that you receive highly relevant answers adapted to your unique context.
Access to Exclusive Content
Effective support also means providing the right resources to assist you on a daily basis.
In addition to our free tutorial videos available on YouTube, Chemlys offers dedicated technical content. Depending on your needs, we can provide specialized videos, in-depth application notes, and comprehensive technical notes.
Direct Access to Gas Analysis Experts
At Chemlys, the members of our technical team are hands-on experts who actively repair, modify, and install gas analyzers.
They deeply understand both the internal mechanics required for optimal instrument performance and the external constraints of your processes and environment.
This practical, field-tested experience guarantees that our troubleshooting and advice are always highly relevant and actionable.
After-sales Service
Why Use the Digital Platform for Your After-Sales Service (Repair) Requests?
Have you identified or do you suspect an equipment malfunction? Need help resolving it?
By submitting your request through our Digital platform, we can pinpoint the root cause of the issue much faster and provide a more efficient service experience.
Direct Access to the Right Specialist
Depending on the specific gas analyzer model and the nature of the fault, your request is immediately routed to an expert specialized in that exact issue.
This is your guarantee of receiving an accurate, fully adapted response.
Comprehensive Equipment Tracking
We maintain a detailed service history for every analyzer. This complete log allows us to be highly vigilant regarding specific operational factors—such as your operating environment or carrier gas purity—based on past concerns and previous repairs. This ensures a much more thorough and reliable diagnosis.
Optimal Responsiveness and Minimized Downtime
Equipment breakdowns never happen at a convenient time.
And we understand how crucial continuous process gas analysis is to your operations.
Thanks to the Digital platform and immediate access to your analyzer’s repair history, our team can be exceptionally responsive in troubleshooting and resolving your issue.